Knowall IT Support West London has always been able to support their customers with a wide service offering that includes excellent products, excellent service and everything in in between. Don’t just take our word for it, or that of our hundreds of satisfied clients. When we say award winning, we mean it … Knowall IT, recipient of the West London Business Awards’ Innovation in Business Award, shows that the proof really is in the pudding.

Why accept sub-standard service from your current IT managed service provider when there is a better option conveniently situation close to your up-and-coming business? For IT Support Lambeth that is streaks ahead of the rest for innovation as an award-winning IT service provider. Focused on the provision of high-quality managed cloud & voice services to SMEs clients enjoy a smorgasbord of benefits when they choose Knowall IT, including unlimited 24/7 access to helpdesk services, IT engineering services (at your site, within 1 hour), rapid response from professional IT technicians and real time system monitoring ensuring your business is always at your fingertips.

Knowall IT offers cloud computing which is tailored to your businesses unique requirements while ensuring you 24/7 always up access to every aspect of your business so that you never experience dreaded downtime and experience a loss of productivity as a result. This coupled IT support from experienced IT engineers with years of expertise and experience, means that you have a seasoned professional ready and on standby for when you have any IT related requirement. Knowall IT Support Mayfair has state of the art security options for your business, guaranteeing the safety of your data and that of your clients, 100% of the time. While protection of your information may not be at the top of your mind, it remains ultimately at the top of our list of things to do as we understand first hand how important the protection of your business information is for compliance for the general protection of your company’s unique service offering. The latest security measures are in full force protecting you from invasion from viruses, malware, ransomware and more.

Our integrated Swyx-On Cloud-based PBX from UK data centers, provides unified Rich Presence, Video, SMS, Collaboration communication. Never miss a call when making use of this intelligent call routing contact & CRM integration system. Suitable for Mobile Multi-site organisations, global offices and remote workers, monitor your call stats, staff performance and compliance with custom wallboards offering ultra-competitive call costs and utilising WYSIWYG web interface for easy system administration.

To find out more give us a call today!

Knowall IT is a Paddington-based Information technology and telecoms service provider, specialising in the supply of Cloud based technologies and IT resources to organisations in Central London keeping them connected 24/7.

Are you starting a new business which requires full time, expert IT support for your business? Do you need an IT partner who you can rely on, providing you with cloud-based services which are guaranteed to always be available, no matter the time of day or where in the world you happen to be? Is the success of your new business dependant on your telecoms and information technology resources as the backbone of your business? Are you looking for a service provider who is both professional and adaptable to your specific business requirements, who offers quality over quantity, at prices that your fledgling business can appreciate? Knowall IT Support Paddington, Central London can tick every box on your business wish list.

Placing your trust in Knowall IT is just the beginning of all the benefits that you will experience when you partner up with this award winning company. With a team of dedicated, IT engineers, ready and waiting to assist you at any time of the day or night, you can relax and leave it to the experts so that you can focus on your core business functions. Never let your clients down, never lose a client, never struggle to be online at the moment critique … Always up, Knowall IT support London, will take you all the way to the finish line.

The success of Knowall IT is a simple formula which includes a solid base excellent IT products and service, up to the minute information and telecom technology, superior hardware and software solutions, coupled with sustained long lasting relationships with our clients with whom we have worked hand in hand every step of the way.

Balancing professional services provided by staff who are fulling invested and capable, with the ability to effectively and proactively provide our clients with their specific needs, results in a business that constantly and consistently exceeds our clients’ expectations. From the moment, you make contact with our friendly support desk 1st lever responder, you can be sure to receive the most attentive assistance all the way through to resolution.

Do not feel over-whelmed by IT-geek-speak and technical terms our support desk staff offers simple and clear advice to help you through the first stages of investigations. Should your IT issue require a more in-depth solution, highly skilled IT engineers are at the ready.

Knowall IT can support any business, small, medium, large and SMME’s in any industry with services that are designed to dovetail with all big tech providers including Microsoft Office 365, Google and Sales Force. With specialities include a long list of highly relevant services, such as cloud computing, hosting solutions, unified communications, managed services, web marketing & SEO, sage hosting, application hosting, IT support and cloud computing.

EMBRACE PROACTIVE IT WITH KNOWALL IT CLOUD SOLUTIONS

In 2020 a unique set of circumstances changed the face of business in an unforeseen and unprecedented way as the direct result from the global pandemic which circled the earth in a matter of months. The business’s in countries across the world were immediately challenged with sourcing new ways to keep business running, educate their children, care for the health and safety of vulnerable members of their families and communities at a time when the future became more uncertain than ever before experienced. In the wake of the highly contagious virus’s path, a solution to keeping the economy alive became a universal key focus. Overnight, if it was not important enough already, technology and innovation became the most important solution to allow life to carry on as close to normal as possible in these extenuating circumstances. It became immediately clear that information technology would bring people together when coronavirus drove everyone apart.

With an outstanding and award-winning reputation and 2 decades of services experience, Knowall IT had an existing solution that was ready to roll out. So, when faced with the unique and unexpected challenges associated with what the world needed to continue to trade, even although it was not business as usual, Knowall IT was equipped to provide the solutions which would ensure that just because you were isolated, your business did not need to be. West London IT Support and managed services provided by Knowall IT stands out above the rest as a company which was at the ready to assist companies with the information technology needs decisively and according to the exact specifications provided by businesses across the country.

While employees made the emotional and physical adjustments required to master the skill-sets necessary for successfully transitioning to a remote-workplace, employers had to navigate a myriad of technological obstacles in terms of data, security and other collaboration measures, associated with working remotely, in order to support their teams to re-synchronised and begin working as seamlessly as technologically possible. Whereas studies have shown that around 50% of millennials were already familiar with what is required to enable a remote workplace, prior to the pandemic, more traditional businesses lingered in embracing the many benefits associated with working remotely. Many of these benefits, would enable cost-saving measures that address more than just the problems arising from Corona. With property and associated costs reduced, local and international travel costs reduced, and the many beneficial effects that the pandemic had on the environment its as if the world needs to be rebooted in order for all operating systems to update so that they could operate faster and more efficiently than ever before.

Knowall IT was instrumental in enabling businesses to successfully utilise cloud computing and hosted services, without sacrificing security and business protection. With a current offer of *free IT support for the first 3 months combined with zero setup fee for all new clients. (*Subject to network audit) there is nothing to lose as you hand over all of your IT issues so that you can focus on your core business. Embrace proactive IT.

Ensure your data is secure at all costs! In the digital age, your data is the currency for those searching for an easy payday. Valuable personal information is traced and tracked by not only marketers but also for individuals looking to steal your data for the purposes of defrauding you or your company. Not until you have been at the receiving end of a malicious attack by ransomware, does a person come to understand just how imperative it is to keep your data secure.

Ransomware is a cybercrime whereby data is held for ransom after being accessed via computers and mobile devices which are then locked and held hostage until the victim pays the required ransom. As an individual or organisation, you are an easy target to common types of attacks such as phishing. Phishing (pronounced fishing) is when an email is sent to an unsuspecting recipient, urgently requiring them to download a link or click on an attachment, under the guise of being a highly important piece of information for the recipient. Unsuspecting recipients may click without realizing that they are about to unleash a silent threat into their computers and any network that they happen to be a part of. Phishing can be perpetuated in that the ransomware can be forwarded without the knowledge of the original recipient and before you know it, your entire social and professional community has received a similar link, rendering them vulnerable to the same threat that you have just unknowingly fallen victim to.

The point of ransomware is to access the personal or professional information that is stored on all devices and networks and to lock users out of their own information until a ransom is paid. This type of cyber attack can cost a company an enormous amount of money, not only as a result of the ransom but also as a result of downtime or lack of production. The knock-on effect can be catastrophic. Ransom often presents in the form of Bitcoin (cryptocurrency) which is impossible to trace. As with normal hostage situations, once the ransom has been paid, the victim may receive a code or file which will decrypt the attack and release the data.

If you do not already have a plan to prevent a cyberattack on your business, then you may be the next victim of cyber engineering executed by online criminals.

One of the ways in which you can avoid being the victim is to engage with Knowall IT support west London cloud computing solutions for your organisation. Cloud computing means that you will enjoy the convenience of high-tech hardware as well as have access to software at merely a portion of the cost of purchasing all of this yourself. Highly secured servers are yours to store your data without the headache of expensive upgrades for hardware and software.

Cloud computing is the way of the future and your company can be part of a shared social community that utilise shared-services from as many locations as required to effectively ensure the smooth running of your business. Ever-innovative Knowall IT offers an alternative approach with FileMaker Hosting which converts any FileMaker software already in use, safely and securely, to the cloud. Be it from abroad or from many local locations, your access is guaranteed with 24/7 connectivity utilizing your existing FileMaker license and the same look and feel you already enjoy.

  • Use your existing FileMaker licence
  • Access anywhere, anytime – Always available!
  • Looks & feels the same
  • FileMaker hosting is safe, secure & easy to convert

Phishing tips for employees

This weeks post is a continuation of last weeks Phishing tips and tricks.

Did you know Phishing currently accounts for 90% of data breaches with 30% of Phishing emails being opened? Most of the time these phishing scams can be prevented with a bit of simple know-how.

It’s important that you remain alert, vigilant and secure at all times. To prevent personal and business data loss.

Below are a few hand tips from our weekly phishing blog.

Tip 4 – Phishing links can be hidden in attachments

Not all phishing emails may contain a link within the copy of the email. Scammers can also embed links within attachments to avoid detection by email spam filters. E.g. PDF or Word doc.

If an email does not come from a source you know. Don’t open up any attachments. Speak to your IT team before hand.

Tip 5 – Real logos and brands

Scammers very often use real brand logos & branding. It’s very easy for them to pull these logos off the internet and to make a fake looking email or web page that mimics the real thing. Before you know it you have entered you secure details and they have captured them.

Always double check the source such as the domain name. Make sure the site you are on has a valid SSL certificate.

Tip 6 – Poor grammar and spelling

As soon as you see poor grammar & spelling, be suspicious. Many scammers originate from countries where English is not the first language. This can be very helpful in flagging a phishing campaign.

Interested in safeguarding your employees & business with a comprehensive online Phishing course? Click here to contact us.

Cloud Storage is a facility whereby data is stored, backed-up, managed and maintained remotely. This type of services enables its users to then store their files online and access that data from any where in the world, as long as there is an internet connection. Recent studies show that not only are large corporations and business fully utilising this service, but so too are small and medium business owners, due to the competitive advantages that this remote access solution provides to their companies. Advantages include accessibility at any time (no down time), disaster recovery in emergency situations, ensuring full on-going safety of all files and data at a fraction of the usual data storage costs.

With more than 15 years in the business experience Knowall IT offers our clients the latest of technological advances which ensures that your business will always be at your fingertips. In an era of constantly changing technology, Knowall IT offers Sage Cloud Hosting which is the most advanced and latest technology which allows you multiple points of access to your data, from multiple devices, across any operating system, at any time or place.

Small and medium-sized companies can further benefit from the wealth of expertise and experience these technological advances in their organisations using SWYX. SWYX is a VoIP system with the capacity to integrate all of your devices at reduced call charges, tailor-made to your business needs. SWYX is an award-winning integrated communication solution which means that your staff are guaranteed to be able to make and receive calls from any location no matter which time of the day, keeping your business up and running at all times, whether staff are at their desktops or not.. . the most powerful communication tool your business will ever invest in, contact Knowall IT for more information.

Keeping up to date with technology and ensuring your company’s IT systems are up to date is crucial in the smooth running of any company. Demanding working environment irrelevant of the core business demands that technology is always available and effective.

Many companies let their technology become out dated, then find themselves in a position of spending hundreds of thousands of pounds getting systems up to date.

Knowall IT is 100% customer focused and a niche Cloud and Unified Communications provider. Focused on the provision of tailored, secure and hi-performance hosted services to UK based organisations with a global reach. Understanding organisations requirements do vary they build bespoke tailored environments for each of their clients.

Their enterprise private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, enabling them to guarantee every environment built will be faster, more resilient and more secure than previous systems employed by clients.

Every environment built for their clients is ring fenced from other customers to ensure 100% security. There are many Benefits of Hosting Applications in the Cloud, ask Knowall IT for more information.

Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007

Service Level Agreements

  • 1 Hour response to any user related issues
  • 15 Minute response to any critical issue
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

Pay as You Go IT Support can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour

 

As an employee there are many benefits to working from home such as more time with the family, reduction in stress and less time commuting, however you might be wondering what the benefits are for the employer?

Read about the new UK law on Home Working / Flexible Working for all employees

A new law has been passed as of the 30th June 2014 introducing changes to the existing UK home working/flexible working laws, extending them beyond employees with children to all employees.  Some employers have been concerned about how this will affect production and the effect on their businesses.

We have decided to focus on the many benefits that home working and/or flexible hours can offer your business.

Top 10 Benefits of Home Working / Remote Working for Employers

The top 10 benefits of home working/flexible working for businesses are;

1.  Increased Productivity

Many studies taken place confirms that employees are more productive when working from home.  British Telecom (BT) has experienced a 20% increase in productivity thanks to telecommuting; they have over 15,000 home working employees out of 92,000 employees.

2.  Empowered Staff

Gaining trust with your employees who work from home makes them feel valued and empowered, feeling valued makes staff more committed and prove themselves to ensure the trust remains intact.

Staff should be paid for their skills, not their time.  Making your staff know that they are valued makes them feel empowered, but also more responsible for their output.

3.  Improved Staff Retention

Retaining committed staff is vital to any business and stability can only be beneficial to the company image. A large staff turnover can tarnish any company image.

4.  Brand’s Image

The benefits from being committed to CSR, happier employees, potentially extended opening hours, and access to a wider talent pool for employees, your brand’s overall image will likely improve.  You will have happy customers who will receive better and more efficient service.

5.  Expand Your Talent Pool

Working from home opens your business to being able to expand your talent pool potential thus being able to recruit talented individuals nationwide and not just locally. The positive effect on your business will be seen in increased productivity.

Perhaps consider a flexible start time enabling the employees miss out the worst of the traffic and are more productive at their desks.

6.  Extended Opening Hours

Many customers would like to consult outside the office hours for convenience, by encouraging flexible working hours the employee is likely to have no problem accommodating customers after hours.

By offering flexible hours or start times could mean your business can now be officially open for longer working hours in a day, or even at the weekends, at no additional cost to your business reducing overtime costs.

7.  Reduce Absenteeism and Tardiness

Many large companies have both found that flexible home working results in employees taking unnecessary time off and fewer sick days and happier employees who are more willing to commit to their employer.

8.  Corporate Social Responsibility (CSR)

Every business must be committed to CSR and flexible working hours will assist greatly by reducing your business’s environmental impact, saving around 4000 kilograms of pollutants per employee per year in travel.

Your business is required to be socially responsible to its customers, staff, suppliers, general public, and the outside world.  Taking your business CSR seriously is a great marketing angle; customers support businesses that are seen to be socially responsible.

9.  Reduce Costs

Every business aims to reduce costs whilst not compromising on the productivity of the business. By offering a flexible work environment makes your business more appealing, and makes potential recruits more interested in working for you.  Apart from the salary, you’ll likely reduce your overheads, and potentially even downsize your office and its costs.

10.  Growing your Business

Growing and focussing on your business is of better value than having to manage your staff, contend with office politics and distractions. You can focus on the important aspects of the business.

Technology can make flexible and home working much easier

Make home working and flexible working hours work for your business by utilising the best technology available. The right use of technology can help make teleworking more effective. Knowall IT provides first class private enterprise cloud London for SMEs. Knowall IT’s Private Cloud Computing means that all staff can access their files, data, and applications from anywhere in the world.

Private enterprise cloud London for small businesses and collaboration tools such as will enable staff members to talk to each other (telephone, instant message, video conference, etc.), and collaborate (screen sharing, application sharing, presentations, etc.) more effectively than ever.

We have been so impressed with our recent implementation of cloud computing solution that Knowall IT host and provide, the service and cloud computing support we have received has been excellent. We often read the blog posts to ensure we keep up to date with the latest in technology and Knowall Managed IT product offerings. I found this post of particular interest which we will be implemented soon in our company.

If you would like SwyxIt on your MAC this can be achieved, we have clients running this.

You will need to:
1. Configure your 2008 or 2012 server to deliver SwyxIt through Remote Apps using RDS 2008 or 2012 and connect the MAC client for Remote Desktop, as follows:

2. Download and configure the MAC Microsoft Remote Desktop 8.0.5 (download from Macupdate) for more detailed instructions, see http://www.knowall.net/cloud/remote-desktop-apps-on-your-mac-iphone-ipad

Then you can run your SwyxIt client in CTI mode to link to your SWYX handset.

If you wish to use a USB handset or headset, you will need to configure the Bria SIP client (or similar) and run SwyxIt in CTI+ mode to create the link between the SIP client and SwyxIt

Click here for more information on cloud computing London and more of Knowall IT offerings

Knowall IT will assist your company to convert to Cloud Computing effortlessly so you will never look back. They offer leading Cloud Computing London which is affordable, scalable with built in redundancy; and are here to support your journey to the cloud.

The Benefits of Cloud are well discussed: High availability, high level of flexibility, greater agility, greater resilience, easily scalable, cost efficient and they require minimal IT management resource – bringing consistent enterprise-class capability to small and medium sized businesses.

What is Cloud Computing?  The Knowall Cloud Computing support is a solution that delivers email and data directly to your PC desktop or web browser while still using local applications. As leading London Cloud Providers Knowall IT have the latest innovative technology. 

How is this possible? Knowall IT has their own server which houses clients email, data and applications on their high availability cloud platform. This server is co-located in a 3 tier data centre outside of London.

Benefits of Cloud Computing?

There are many benefits to your organisation or company by converting to Cloud Computing. It is an affordable solution reducing costs in your organisation and delivers better customer service. Your business will run more efficiently concentrating on the core business functions.

With Platform as a Service, Software as a Service, Infrastructure as a Service Knowall IT has solutions for everyone.

Knowall IT the leaders in IT Solutions click here for more information on VDC providers London and Virtual Data Centre London