IT Support with a personal approach to customer services

08. July 2022 · Write a comment · Categories: IT Support · Tags: , , ,

Information Technology encompasses all services relating to the use of computers and what is required to allow them to be able to perform their function, which is the processing, storage and exchanging of electronic information or data. Regardless of the industry or type of business, the chances are that whether you are office based or working remotely, it is in some way governed by IT. The service providers of information technology play a vital role in the day and life of any modern-day business, no matter the size. As a major player in your business, your choice of IT service provider will have a monumental impact on your business that is why you need to choose wisely. Knowall IT Support near Vauxhall have been recognised within industry as providing award-winning services for the way in which they manage the extensive IT services which they provide.

Listed below are the top services provided by Knowall IT

IT Support

Since inception, Knowall IT Support near Pimlico provide ground-breaking and innovative technology supporting customers by delivering high-performance managed services supported by “always-on” technology. Together with the 24/7 technical support team, Knowall IT proactively trouble-shoots any potential issues thereby ensuring customer projects and data remain accessible while guaranteeing faster response times.

Private Cloud

A private cloud solution offers the flexibility in addition to superior reliability and security. Delivered from ISO Certified UK Tier 3 Data Centres in the UK, directly to any organisation, Knowall provides robust, reliable and scalable solutions, tailoring each cloud solution to fit in with your business requirements, helping you achieve the most from the Cloud. Bespoke services ensure exclusive packages for any organisation’s unique requirements.

                       

Voice

SwyxOn is a cloud-based unified PBX communication system which utilises VoIP to integrate with computers, mobiles and tablets to secure communications between your business and your client, offering crystal clear communications regardless of your location. SwyxOn provides accessibility consistently ensuring no missed client calls and minimising lost calls, leads or business opportunities. Especially effective for remote and hybrid workplace scenarios and for any business where flexibility is an important aspect for maintaining client communications. This web interfaced system is customisable and offers highly competitive cost-effective voice communication along with full contact & CRM integration options.

Offsite Backup

An offsite backup is a process or facility of backup that stores data and applications external to the organisation or central, primary IT environment. While offsite backup is indeed similar in function to a standard backup process, what it does is utilise a storage facility that is not physically located inside the enterprise’s main IT infrastructure. For almost all organisations, the backup of data and disaster recovery solutions are decidedly critical for the health and maintenance of the enterprise. Knowall IT off-site Cloud disaster recovery solutions centralise data backup and recovery on all computers distributed throughout an organization’s locations.

IT Support Near Wandsworth with a personal approach to customer services and proactive approach ensures you remain at the forefront of technology.

Knowall IT Support with a personal approach to customer services

16. January 2021 · Write a comment · Categories: IT Support · Tags: , ,

Knowall IT is a Paddington-based Information technology and telecoms service provider, specialising in the supply of Cloud based technologies and IT resources to organisations in Central London keeping them connected 24/7.

Are you starting a new business which requires full time, expert IT support for your business? Do you need an IT partner who you can rely on, providing you with cloud-based services which are guaranteed to always be available, no matter the time of day or where in the world you happen to be? Is the success of your new business dependant on your telecoms and information technology resources as the backbone of your business? Are you looking for a service provider who is both professional and adaptable to your specific business requirements, who offers quality over quantity, at prices that your fledgling business can appreciate? Knowall IT Support Paddington, Central London can tick every box on your business wish list.

Placing your trust in Knowall IT is just the beginning of all the benefits that you will experience when you partner up with this award winning company. With a team of dedicated, IT engineers, ready and waiting to assist you at any time of the day or night, you can relax and leave it to the experts so that you can focus on your core business functions. Never let your clients down, never lose a client, never struggle to be online at the moment critique … Always up, Knowall IT support London, will take you all the way to the finish line.

The success of Knowall IT is a simple formula which includes a solid base excellent IT products and service, up to the minute information and telecom technology, superior hardware and software solutions, coupled with sustained long lasting relationships with our clients with whom we have worked hand in hand every step of the way.

Balancing professional services provided by staff who are fulling invested and capable, with the ability to effectively and proactively provide our clients with their specific needs, results in a business that constantly and consistently exceeds our clients’ expectations. From the moment, you make contact with our friendly support desk 1st lever responder, you can be sure to receive the most attentive assistance all the way through to resolution.

Do not feel over-whelmed by IT-geek-speak and technical terms our support desk staff offers simple and clear advice to help you through the first stages of investigations. Should your IT issue require a more in-depth solution, highly skilled IT engineers are at the ready.

Knowall IT can support any business, small, medium, large and SMME’s in any industry with services that are designed to dovetail with all big tech providers including Microsoft Office 365, Google and Sales Force. With specialities include a long list of highly relevant services, such as cloud computing, hosting solutions, unified communications, managed services, web marketing & SEO, sage hosting, application hosting, IT support and cloud computing.

Knowall IT offer Pay as You Go IT Support

18. April 2015 · Write a comment · Categories: IT Support · Tags: , ,

Keeping up to date with technology and ensuring your company’s IT systems are up to date is crucial in the smooth running of any company. Demanding working environment irrelevant of the core business demands that technology is always available and effective.

Many companies let their technology become out dated, then find themselves in a position of spending hundreds of thousands of pounds getting systems up to date.

Knowall IT is 100% customer focused and a niche Cloud and Unified Communications provider. Focused on the provision of tailored, secure and hi-performance hosted services to UK based organisations with a global reach. Understanding organisations requirements do vary they build bespoke tailored environments for each of their clients.

Their enterprise private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, enabling them to guarantee every environment built will be faster, more resilient and more secure than previous systems employed by clients.

Every environment built for their clients is ring fenced from other customers to ensure 100% security. There are many Benefits of Hosting Applications in the Cloud, ask Knowall IT for more information.

Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007

Service Level Agreements

  • 1 Hour response to any user related issues
  • 15 Minute response to any critical issue
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

Pay as You Go IT Support can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour

 

Knowall IT 24/7 telephonic support

22. February 2014 · Write a comment · Categories: IT Support · Tags: , ,

Knowall IT will assist your company to convert to Cloud Computing effortlessly so you will never look back. They offer leading Cloud Computing London which is affordable, scalable with built in redundancy; and are here to support your journey to the cloud.

The Benefits of Cloud are well discussed: High availability, high level of flexibility, greater agility, greater resilience, easily scalable, cost efficient and they require minimal IT management resource – bringing consistent enterprise-class capability to small and medium sized businesses.

What is Cloud Computing?  The Knowall Cloud Computing support is a solution that delivers email and data directly to your PC desktop or web browser while still using local applications. As leading London Cloud Providers Knowall IT have the latest innovative technology. 

How is this possible? Knowall IT has their own server which houses clients email, data and applications on their high availability cloud platform. This server is co-located in a 3 tier data centre outside of London.

Benefits of Cloud Computing?

There are many benefits to your organisation or company by converting to Cloud Computing. It is an affordable solution reducing costs in your organisation and delivers better customer service. Your business will run more efficiently concentrating on the core business functions.

With Platform as a Service, Software as a Service, Infrastructure as a Service Knowall IT has solutions for everyone.

Knowall IT the leaders in IT Solutions click here for more information on VDC providers London and Virtual Data Centre London